DavidShield - ביטוח רפואי, ביטוח בריאות, ישראלים בחו"



We, the employees of DavidShield, each within our own field of responsibility, are committed to uphold the Company’s values in both in our personal and our professional conduct. We shall act towards others in an honest, respectful, humane, and tolerant manner, and our work shall be motivated by personal aspirations to excellence.

Our Company’s fundamental values are:
  • Honest concern for the health of our covered members
  • Professionalism
  • Integrity and fairness
  • Full transparency
  • Respect and protection of our covered members’ privacy
  • Efficient, courteous, and high quality service
  • Top access to medical services
Based on these values, we make the following commitments to you, our Customer:

1. Accessibility:
  • We are available 24 hours a day, every day of the year.
  • You can reach us by toll-free call in most countries; alternatively, we will call you back immediately on request.
  • If you leave a message with your phone number on our voice mail, we will call you back within one hour.
2. Immediate reimbursement of eligible medical expenses:
  • We will reimburse your eligible medical expenses, according to the terms of the policy, within 5 working days of receipt of all necessary documents.
3. Management responsibility for your sense of security:
  • You will be able to speak to a manager within one business day after making a request to do so.
  • Our service representatives are skilled in handling medical emergencies. However, in a medical emergency and at your request, a senior manager will be available to speak with you within 30 minutes.
4. Full transparency:
  • We will notify you at least 60 days in advance of any changes that may affect your level of coverage or the cost of your coverage.
5. Rapid response:
  • We will notify of the medical conditions of your acceptance (underwriting decision) within one business day of receipt of all the necessary documents and information. The underwriting decision is based, among other factors, on your medical questionnaire.
  • We will respond to an appeal of our underwriting decision within 7 days of receipt of all the necessary documents and information.
  • We will send you the policy and/or Member ID Card within 5 days of the effective date of your policy.
  • We will respond within 8 hours to any request for information that you send us via email or via DavidShield’s website.
  • We will also provide a rapid response to requests for pre-authorization of hospitalization or elective surgery. We will issues Coverage Guarantee letters within 7 days of receipt of all necessary documents.
6. We shall act fairly towards you in all respects, even if disputes arise between us:
  • Our Ombudsman shall be at your service and shall respond to your queries objectively and without bias.
  • If a difference of opinion arises regarding your request for medical cover, we shall provide you with three levels of appeal, including an independent professional review.
As a token of apology for any breach that may occur in our promise of quality service, we shall send you $25 immediately after finalizing an investigation of the event that entitles you to compensation, with the exception of faults caused by force majeure.

We believe that you as a customer have a right to courteous and professional service, and that it is our obligation to ensure that you receive such service, every day, every hour, and everywhere around the world.

This charter is valid anywhere in the world where there is the necessary infrastructure to enable medical treatment and orderly communications. * This Service Charter is the first of its kind in the health insurance industry anywhere in the world. It includes a financial payment as a token of apology for any faults that may arise in the service and it does not include any fine print.



Davidshield- Medical insurance Davidshield- Medical insurance