Flight Delay

We understand that our customers are global and travel the world without borders, and therefore, it is important to us that you fly without worries.
Flight Delay is a no cost premium service to DavidShield health insurance customers.
Did you arrive at the airport check-in and discovered that your flight is delayed by more than 90 minutes? You can spend the waiting time for the delayed flight in one of 1200 lounges in about 650 different airports around the world. In the various lounges, you can enjoy free internet access and rich refreshments throughout the day and night.

How does it work?

Do you have a flight coming up?

Enter the self-service site up to 6 hours before the flight, click on the “Flight Delay” button and register for the service by entering personal and flight details. At the end of the registration, you will receive a confirmation email.

Have you arrived at the airport and discovered that your flight is delayed by more than 90 minutes?

You will receive an email with a voucher for the lounge at no cost.

Enjoy free internet access and rich refreshments throughout the day and night. Have a pleasant flight!

We take your complaints seriously and will look for a solution that corresponds with your expectations.

*The service is subject to the terms of use of the Flight Delay service. There is no lounge in some airports. The value of the service does not exceed NIS 250 per person. For further clarifications, see here

FAQ

All the answers and information you need to know about the service

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