The DavidShield Experience

What a service! Today I had to use DavidShield for the first time. From the moment I made contact, my care was exemplary: the explanation, the solution, the easiness, the speed... The representative stayed with me on the line through the entire procedure, to save me from needing to call back and wait. What more can you ask for? I felt like a groom surrounded by friends or like I had a personal assistant – they just took care of everything for me. I wish all public services were like you. Thank you so much!

During my time in Australia I endured a complex pregnancy. I was personally and professionally accompanied by your company's customer service team, throughout the pregnancy, during my hospitalization, childbirth and afterwards. The fact that I was able to address the customer service department of a large company, and each time be able to speak with the same representative who knew me and my story, while being so sensitive, really helped me during this difficult time. There is no doubt, that the efficient and sensitive care has made dealing with the bureaucracy much more pleasant than I expected. This is especially significant when undergoing medical treatments abroad, in a country so far from home. Such professional and efficient care!

The customer service representatives are just amazing. Maybe they don't always have all the answers, but they definitely do everything to help and find a solution. Their phone availability is incredible without almost any waiting time. Really extraordinary service! The representative was simply amazing and assured me at the beginning of the conversation that she would take care of everything and it would all work out. She called the clinic where I was, and it was all taken care of. Excellent service, courteous and caring. It was a pleasure to receive the service. Also, after my inquiry had been delayed for months, I was given a thorough and professional response, and was even accompanied throughout the process to ensure and that everything was in order. Definitely the best company I have worked with in my life. Thank you!