Customer service call center

24 hours a day, 365 days a year

Call toll-free

Via Skype and toll-free numbers

Response to voicemail

Up to 60 minutes

Medical advice call center

24 hours a day, 365 days a year (via an external service provider)

Speak to a supervisor

Within one business day

Medical emergencies

Our representatives are trained to handle medical emergencies. However, per your request, a senior supervisor will return your call, in the event of a medical emergency (up to 30 minutes).

Claims and reimbursements

Once you submit a claim: Reimbursements according to the policy terms: will be transferred within 5 business days (once we receive all the documents relevant to your claim).

Appeal a claim that has been denied

If your claim for medical coverage has been denied, and you wish to appeal, you will have up to three levels of insurance appeals.

Changes in coverage

We will notify you of any change in coverage, two months in advance.

DavidShield site & app

As a member, you will have access to our site & app, where you will be able to:

1) Review your insurance policy.

2) View your claim status and your personal coverage limits.

3) Locate nearby medical service providers.

4) Submit customer service inquiries online and more.

Service.implementation10.5

Medical underwriting

You will be notified of your medical underwriting status within one business day (once we receive all the information/paperwork). If you wish to appeal our decision regarding your eligibility, a response will be issued within 7 days (once we receive all the information/paperwork relevant to the appeal).

Email inquiries

Our email response time is up to 8 hours (emails sent to csr@davidshield.com or via the DavidShield website).

Facebook, WhatsApp, Chat

Our response time is 10 minutes on average, and no more than 30 minutes.

Hospitalization and elective surgery

Approval of payment will be issued within 7 days (once we receive all the relevant information / paperwork).

Medical coverage during visits to Israel

Israeli members visiting or returning to Israel, will enjoy access to medical services via “Clalit Health Services” and to dental services via Maccabi Dent.

$25 compensation

We will pay you $25 for any violation of our service charter and investigate what went wrong.